For Customer Success, Lifecycle Marketing, Rev/Mops Teams
Free Customer Contact Database Health Assessment
The first step is to invest 5-minutes to start the assessment. Then, let's meet for 30-minutes to take a deeper dive. In a week, you'll receive a written benchmark with short-term recommendations to improve data accuracy, leverage the customer contact database, increase open rates.....
Live Online Workshops
A healthy customer contact database is a gold mine, but we all know there is lots of bad customer contact data. How much is acceptable: 1%, 8%, 15%? The next step is to schedule a custom private workshop for your company. Participants will learn how to transform your customer contact database into an advantage.
Projected Economic Impact (PEI) of Bad Data
It's hard to make the case for change without quantifying the organizational and economic risk. On average, the PEI is estimated to be between 3-5% of ACV and is based on persona and data type. Working with stakeholders (think Ops teams), Repetitos will deliver your PEI along with medium to long-term recommendations.
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Customer Contact Update and Enrichment
Customers expect that their contact information is up to date in your CRM and stakeholders need confidence when communicating with customers. Now that you know the economic and organizational impact, it's time to move data hygiene off the back burner.
We guide customers on updating and enriching contacts on their own, or do it for you for pennies per name and can help keep it clean. No annual contracts needed.
Repeat Sales by Former Customer Contacts
Today, sales waits for former customer contacts to reach out when they are ready to buy again. Why wait? At Forrester, I launched a program for customer contacts who recently left their company which generated multiple sales in 60-days. We'll design a bespoke program using existing resources and processes to accelerate repeat sales by these 'warm' leads.