For Customer Success, Lifecycle Marketing, and Ops Teams
Free Customer Contact Database Health Assessment
The first step is to invest 5-minutes to start the assessment. Then, let's meet for 30-minutes to take a deeper dive. In a week, you'll receive a written benchmark with short-term recommendations to improve data accuracy, leverage the customer contact database, increase open rates.....
Customer Contact Update and Enrichment
Customers expect that their contact information is up to date in your CRM and stakeholders need confidence in the list when communicating with customers. There is an economic and organizational impact to bad data and it's time to move it off the back burner.
We have clients with 1,000 advocates to 50,000 customer contacts and can support many more. By working with best-in-class data processors contacts are updated and enriched for pennies per name. No annual contracts or software licensing needed.
Repeat Sales by Former Customer Contacts
Today, sales waits for former customer contacts to reach out when they are ready to buy again. Why wait? At Forrester, I launched a program for customer contacts who recently left their company which generated multiple sales in 60-days. We'll design a bespoke program using existing resources and processes to accelerate repeat sales by these 'warm' leads.
Projected Economic Impact (PEI) of Bad Data
It's hard to make the case for change without quantifying the organizational and economic risk. On average, the PEI is estimated to be between 3-5% of ACV and is based on persona and data type. Working with stakeholders (think Ops teams), Repetitos will deliver your PEI along with medium to long-term recommendations.
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