Coming Soon: Customer Advocate Experience Benchmark Report

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We all know about Customer Experience and Employee Experience…how about the Advocate Experience "AX"? 

Join advocacy programs like yours in pioneering research to assess and benchmark the experience of your advocates across multiple advocacy programs.

Imagine being able to better understand

1- The intensity of your advocate's engagement

2- Communication preferences and motivators 

3- Expectations when your advocates leave their employer 

4- Correlation of highly engaged vs. less engaged advocates and their # of LinkedIn connections

5- What other social channels do your advocates participate in for work  

It's free, your advocates are anonymous. and you decide when the survey is sent.

Contact ihipsman@repetitos.com to see what's in it for you and your advocates.

With an average customer contact database health score of 47%, companies are hurting themselves and failing their customers.  Why is my customer contact database a mess? 

This  first of its kind research aims to inform leaders and practitioners in customer success and experience, marketing, and revenue/ marketing operations about the impact an underperforming CCD has on customers and a company’s revenue/operational goals.

Topics include: 

1. Customer Contact Database Ownership
2. Customer Communications
3. Update & Enrichment
4. Contact  Segmentation
5. Impact on Revenuue