Q1 2026: Customer Advocate Experience Benchmark Report
We all know about Customer Experience and Employee Experience…how about the Advocate Experience?
Join advocacy programs like yours in assessing the experience of your advocates and benchmarking it against other advocacy programs.
Imagine being able to better understand
1- The intensity of your advocate's engagement
2- Communication preferences and motivators
3- Expectations when your advocates leave their employer
4- Correlation of highly engaged vs. less engaged advocates
5- The social channels your advocates participate in for work
It's free, and advocacy programs can customize the survey questions and
- When it is sent
- If it's anonymous or not
- Landing and results page
- Logo
Interested: Contact ihipsman@repetitos.com to see what's in it for you, your advocates, and check out the survey.
This new research will turn into a valuable report for companies trying to understand how their advocacy programs and advocates stack up.
Dan Cote, Former CMO at Influitive
The 2025 State of B2B Customer Contact Databases
Get your copy below!
With an average customer contact database health score of 47%, companies are hurting themselves and failing their customers. Why is my customer contact database a mess?
This first of its kind research aims to inform leaders and practitioners in customer success and experience, marketing, and revenue/ marketing operations about the impact an underperforming CCD has on customers and a company’s revenue/operational goals.
Topics include:
- Customer Contact Database Ownership
- Customer Communications
- Update & Enrichment
- Contact Segmentation
- Impact on Revenuue
